My Computer Died While Building
…just kidding! Everything is fine! Every time you load a new page in the Builder we save your progress locally on your computer or device to allow you to resume whenever you’d like. This is nearly the same as if you were to click “Save & Exit.”
The only time we don’t save is when you’ve started entering information within the “Purchase” section of the Builder. We strongly believe this information is private, and to be treated with the utmost respect. We only receive your information upon final submission of your build, and only retain what is required for shipping, upon processing of your payment. Everything is encrypted with CIA-grade SSL security, and never given, nor sold, to a third-party.
I Found A Bug In The Builder
Oh no! How did that get there?!
We hope you weren’t too inconvenienced by the bug! While, with every released version of this website, and the Builder, we run hundreds of tests to assure there are no major bugs, sometimes something tiny may slip in. There are two courses of action to consider when finding a bug, depending on its severity. When reporting, please be sure to include as much detail as possible, including computer/device maker, operating system, browser, browser version, time you accessed, and the events leading up to the bug’s occurrence.
If the bug is simply cosmetic, or just plain weird, and doesn’t prevent you from configuring or buying a custom shed, simply shoot us an email and we will take a look at it to make sure no one else is affected.
If you believe you have found something that will cause the heavens to open up and destroy every shed on the face of God’s green earth (…okay, maybe that’s a bit of an exaggeration), please do let us know. Although this is an incredibly rare occurrence (mathematically 1/1,000,000+), we do our best to make sure issues such as this are solved immediately, allowing you to continue enjoying the shed-buying experience we have crafted. To report such a bug you can either email us or call us at (603) 642-4500, and we will get you (and the Builder) up and running as soon as possible.
Do I Have To Use The Builder?
When creating the Builder, we truly stepped back and thought what could set us apart from the competition, and make building a wonderful custom shed truly an easy, enjoyable task. With those goals in mind, the Builder was made. Although it’s our recommended method of creating a shed, for ease of use on your part, and speed on ours, there are a number of other options.
PHONE OR EMAIL
At any point, if you want to talk to a human you can call us at (603) 642-4500 Monday-Friday, 9:00-5:00, or Saturday-Sunday, 12:00-5:00. You can also just send us an email. When calling, we request that you have some specifications in mind and a credit card at the ready.
DEALER OR WAREHOUSE
Throughout the greater New England area we have many dealers. Each of these dealers has a fairly large lot of our pre-made, beautiful custom sheds. These are small businesses run by only the kindest of people, and we hope if you’re in the area you might consider checking them out and supporting your local business.
Lastly, you can, at any point, stop by our large lot and warehouse at 16 New Hampshire 125, Kingston NH 03848 – roughly 10 minutes down 125 from Haverhill, Massachusetts. We generally have about 20-30 of our custom sheds on lot, with about a dozen swing sets (to keep the kids occupied). We need no prior notice before visiting the lot, and it is open 24/7 to visitors.
How Do I Order A Shed?
We have made buying a custom, top-of-the-line shed truly easy. In fact, we have a hard time believing it could really be any easier.
Our online Builder is a marvel of technology. It allows you easily pick the specifications you want and need for your new space, all the way down to the very detail. You might think “so what?” However, when you step back and realize that we have more than nine-hundred-fifty quadrillion (950,000,000,000,000,000… that’s a lot of zeros) possible shed combinations, being able to do this with ease is wonderful. To be completely honest, it’s actually fun! To begin, all you have to do is enter the builder and pick your options! No signing up, no confirming a bunch of emails, no waits, just get started.
The Builder is broken down into three main sections – “Sizing”, “Details”, and “Purchase.” “Sizing,” naturally, entails selecting the overall dimensions of your shed – namely the width and length. From there you will move onto the “Details” section, allowing for complete customization of your new space, from the wall height and siding materials to the window trim color and other decorative elements. You are free to make it completely custom, and completely yours. Lastly, you are lead to the purchase page, where you can securely enter your information for purchase and delivery. Here, all of your information is encrypted using CIA-grade specifications, and you are sent a receipt and some information to get you started – no accounts, no wasted time.
If at any point you have to leave while building, simply click “Save & Exit” in the upper-right of the screen. All of your Builder data will be saved directly on your computer (no personal information though, we never store that), allowing for resumption of your build whenever ready!
START A NEW BUILD
Also, you can reset the build at any point, clearing your local save file and allowing you start your build fresh. Do note, though, that your shed you are actively building will not be recoverable once reset, and you will truly need to start the build over.
EXTRA, INLINE HELP
Lastly, our favorite feature, the Builder incorporates inline help, which can be received by hovering on the “?” marks, or clicking “Help” in the upper-right menu of the Builder.
Can You Reposition Doors And Windows?
While door and window positions come in 7+ (and ever increasing) standard combinations directly within the Builder, we are more than capable of doing something custom for you, if you have something specific in mind.
At any point in the shed building process, or within 24 hours after purchase, you can shoot us an email and request a specific layout, at no extra charge. Let your mind run wild!
Is Online Ordering Secure?
Yes. Your information is never stored while browsing the site, nor ordering a shed through the online Builder.
All of the information we process at the time of purchase is securely encrypted via CIA-grade SSL and shared with no one. The only information we temporarily retain is what is required for shipping, and it is promptly secured upon successful delivery.